Refunds

Deposits are non-refundable and non-transferable under any circumstances due to loss of business arising from turning away other bookings on that date. Full payments made less than 6 weeks (or 2 weeks for smaller celebration cake orders) in advance of the delivery date are non-refundable. Full payments made more than 6 weeks in advance of the delivery date are subject to a cancellation fee. We cannot refund the cost of any orders cancelled with less than 6 week’s notice.

In the unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible and try to agree a suitable alternative. If you do not wish to process, then we will refund the full price to you.

The Cakes

The images on the website are examples of our cakes. All our products are hand-made and can be ordered in different sizes and design from those shown on the website.

We cannot guarantee an exact replica of any cake but we will do our best to make it so. Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed. 

Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut free although we make every effort to ensure that allergies are accommodated.

CakePath is NOT an allergen free kitchen.

Fresh flowers are not included in the price of any cake design unless otherwise stated. If a cake is  to be dressed with fresh flowers these are to be provided by your florist.

Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. We recommend that your florist liaise directly with us to confirm detail about the size of cakes to avoid any miscommunication.

Alterations

If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing. We will assess the request for an alteration, and endeavor to make alteration where possible dependent on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. It is the Buyer’s responsibility to check any quotes and invoices thoroughly before making payment. We reserve the right to change the design at any point if circumstances beyond our control compromises the quality of the finished product. e.g. weather conditions. The Buyer will be notified of any such changes and we will endeavour to keep any changes minimal.

Delivery and Collection

All orders may be collected free of charge from Cake  Path by prior arrangement. We accept no responsibility for any damage sustained to the cake once it has left the premises.  Please note we strongly advise that any cake two tiers or more should be delivered by ourselves and not collected

If delivery has been requested we will deliver the cake on the day set out in the order confirmation to the address provided.

When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the wedding cake we shall take a photograph of the cake before leaving.  Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible obtain a signature to verify we have done so. Once the cake has been delivered we are unable to accept liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided.

If the cake is delivered with a stand, a security deposit will be payable with the final balance. The stand must be returned to us in a good, clean condition within 5 days of the wedding. Upon the return of the stand the deposit will be refunded.